1. Information we collect when you contact us or place an order
When you use the enquiry form on our contact page or place an order, we may collect your name, contact details, delivery address, billing details, company name where relevant, and information needed to process your request. If you order gift boxes, hampers, event favours, corporate gifting, wedding orders, stockist supply or hospitality goods, we may also collect product preferences, quantities, delivery instructions and event dates.
We collect personal information directly from you where possible. In some cases, your information may be provided by a person placing an order on your behalf or by a courier service handling delivery.
- Contact and delivery details
- Order preferences and special instructions
- Invoice and payment-related records
- Communication history with our team
2. Why we use personal information at Cumato
We use personal information to respond to enquiries, prepare quotations, process and fulfil orders, arrange courier delivery, provide customer support, and manage account or business records. For a food business based in Paarl and delivering nationwide, accurate contact and address details are necessary to get the right jars to the right place.
We may also use your information to manage stockist enquiries, seasonal orders, subscription boxes and repeat supply requests. Where you have asked us to do so, we may use your details to send order updates or respond to follow-up requests. We do not use your information for purposes that are unrelated to your interaction with us.
3. How we share information for fulfilment and operations
We only share personal information where it is necessary for our operations, lawful, or required to complete your order. This may include sharing delivery details with courier partners, payment processors, accounting service providers, or internal staff who need the information to do their work. Our team members may access information on a need-to-know basis only.
Cumato is operated by Astros Marketing (Pty) Ltd, and administrative handling of information may take place through approved business systems used for order management, customer care and record keeping. We expect service providers to handle information responsibly and to use it only for the task they are engaged to perform.
- Courier fulfilment and delivery
- Payment and invoicing support
- Internal administration and reporting
- Professional services where required by law
4. POPIA rights, access and correction
Under POPIA, you have rights relating to the personal information we hold about you. You may ask whether we hold your information, request access to it, ask for correction of inaccurate information, or request deletion where lawful and appropriate. You may also object to certain processing in line with applicable law.
If you need to update your delivery details, correct a spelling error, or change a business contact person, please use the enquiry form on our contact page. We may need to verify your identity before acting on a request. Some records must be retained for legal, tax or business purposes even if you ask us to remove other information.
- Request access to your information
- Ask for correction of incorrect details
- Withdraw consent where processing depends on consent
- Object to certain processing where the law allows
5. Security, retention and record keeping
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access or disclosure. Access is limited to staff and service providers who need it for legitimate business purposes. While no system is completely risk free, we work to keep records secure and handled with care.
We retain personal information only for as long as needed for the purpose it was collected, or for as long as required by law, including tax, accounting, dispute resolution and business record obligations. Once information is no longer required, we take reasonable steps to delete, destroy or de-identify it.
6. Cookies, website use and policy updates
Like many websites, our site may use cookies or similar tools to support basic functionality, improve performance and understand how visitors use pages. You can adjust browser settings to limit cookies, although some features may not work properly if cookies are disabled. We do not use your browsing activity for unrelated purposes.
We may update this Privacy Policy from time to time to reflect legal, operational or service changes. The revised version will apply from the date it is published on our site. If you continue to use the site after an update, that will be taken as acceptance of the amended policy.
If you have a privacy question, please send it through the enquiry form on our contact page and we will respond through that channel.